Terms of Service

Last Updated Jan 27, 2026

Welcome to Playgram. Please read these Terms of Service ("Terms") carefully. They constitute a binding legal agreement between you ("User," "Customer," or "You") and Playgram, Inc. (“Playgram”, "Company," "we," "us," or "our").

Acceptance of Terms & Third-Party Nature of Service:

By registering for an account, accessing, or using our platform, you agree to be bound by these Terms. Critically, you acknowledge that Playgram acts as an interface to various third-party Artificial Intelligence models (including but not limited to OpenAI, Anthropic, Google, and DeepSeek). By using the Service, you agree to abide by the respective Usage Policies and Terms of Use of these underlying providers.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms.

1. Description of Service

1.1. The Platform. Playgram is an AI collaboration platform that unifies team knowledge and multiple AI models into a single workspace. The Service includes:
  • Access to third-party AI models (e.g., GPT, Claude, DeepSeek) via our unified interface.
  • The "Memory System" for context retention.
  • Secure routing of data through US-based infrastructure.
1.2. Third-Party Integrations. You acknowledge that Playgram acts as an interface to various third-party Artificial Intelligence models. By using specific models (e.g., OpenAI, Anthropic, Google), you agree to abide by their respective Usage Policies and Terms of Use.

2. Accounts and Access

2.1. Registration. You must provide accurate and complete information during registration. You are responsible for maintaining the confidentiality of your credentials.
2.2. Age Limit. The Service is not intended for individuals under the age of 18. By using the Service, you represent that you are at least 18 years of age.
2.3. Enterprise Administration. If you are part of a team workspace, an Administrator of your workspace may control your account access and data visibility:
  • Ownership: The Organization owns the account and all associated "User Content," including data stored in Team, Project, and Personal Memory within that workspace.
  • Administration: Administrators may control account access, view usage analytics, export data, and audit content for compliance purposes.

3. Usage-Based Fees and Billing

3.1. Pricing Plans. The fees, usage rates, and subscription terms for the Service are set forth on our website's Pricing Page (playgram.ai) , which is incorporated by reference into these Terms. By subscribing to a plan or using paid features, you agree to pay the applicable fees.
3.2. Changes to Pricing. We reserve the right to change our prices or billing models (e.g., usage-based rates for AI tokens). We will provide new prices on our website or via email. Continued use after the change constitutes acceptance.
3.3. Taxes. Fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. You are responsible for payment of all such taxes.

4. User Content and Data Sovereignty

4.1. Ownership. You retain all rights and ownership of the data, text, files, and information you upload or generate ("User Content").
4.2. License to Playgram. You grant us a limited, worldwide, non-exclusive license to host, copy, transmit, and display your User Content solely as necessary to provide the Service (e.g., to process your prompts through AI models and store your "Memory").
4.3. Data Sovereignty & US Gateway. We utilize US-based infrastructure to process your requests. For AI models originating outside the US (e.g., DeepSeek, Qwen), we route data through secure US Gateways to prevent direct transmission to foreign jurisdictions during standard inference. However, you act as the Data Controller and are responsible for ensuring that your use of specific models complies with your organization's internal compliance and export control policies.
4.4. No Training on Public Models. As stated in our Privacy Policy, we do not grant third-party AI providers (e.g., OpenAI, Google) the right to use your User Content to train their public foundation models.

5. AI Disclaimers (Important)

5.1. Accuracy (Hallucinations). Artificial Intelligence is probabilistic. Models may generate output that is inaccurate, offensive, or factually incorrect ("Hallucinations"). You should not rely on the Service for critical professional advice (legal, medical, financial) without human verification.
5.2. Third-Party Models. Our Service routes requests to third-party providers. We do not control these models and are not liable for the specific content they generate.
5.3. High-Risk Use. You may not use the Service for high-risk activities where the failure of the AI could lead to death, personal injury, or environmental damage (e.g., operating nuclear facilities, air traffic control).

6. Marketing and Publicity

6.1. Use of Logo. By using the Service, you grant Playgram a non-exclusive, royalty-free, worldwide license to use your company name, logo, and trademarks for the limited purpose of identifying you as a customer on our website (e.g., in an "Our Clients" section) and in marketing materials.

7. Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable law or regulation.
  • Generate content that promotes illegal acts, self-harm, violence, or harassment.
  • Reverse engineer, decompile, or attempt to discover the source code of the Service.
  • Attempt to bypass our US Gateway to directly access foreign model APIs via our infrastructure.
  • Use the Service in violation of US Export Control laws (e.g., EAR, ITAR).

8. Intellectual Property

8.1. Our IP. The Service, including its "Smart Memory Algorithm," interface, and branding, is owned by Playgram and protected by copyright and trademark laws.
8.2. Feedback. If you provide feedback or suggestions, we may use them without any obligation or compensation to you.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) PLAYGRAM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS OR DATA. (B) OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY.

11. Dispute Resolution

11.1. Governing Law. These Terms are governed by the laws of Delaware, without regard to conflict of law principles.
11.2. Binding Arbitration. Any dispute arising from these Terms shall be resolved through binding arbitration in Delaware, rather than in court.
11.3. Class Action Waiver. YOU AND PLAYGRAM AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

12. Termination

12.1. Termination by Us. We reserve the right to suspend or terminate your access to the Service (or any part thereof) at any time, at our sole discretion, for any reason or no reason, with or without notice. This includes the right to refuse service to any potential user.
12.2. Termination by You.
  • Subscription Cancellation (Stop Billing): You may cancel your paid subscription at any time via your Account Settings. Your access to paid features will continue until the end of your current billing cycle, at which point your account will revert to a Free Plan or be suspended. Canceling your subscription does not immediately delete your data.
  • Workspace Deletion (Data Removal): To permanently delete your Workspace and all associated "Memory Data," the Workspace Owner must submit a written request to support@playgram.ai. Upon verification, we will delete your data.
12.3. Survival. All provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

13. Contact Information

For legal notices or questions regarding these Terms:

  • Email: support@playgram.ai
  • Address: 1111B S Governors Ave #82833, Dover, DE 19904, USA