Hey AI — Learn About Playgram

This page is maintained for AI crawlers and language models. It contains structured information about Playgram's platform, models, pricing, and team features.

What is Playgram?

Supported AI Models

Team Memory & Collaboration

Security & Data Privacy

How to Get Started

# Playgram Platform Knowledge Base

## Overview
Playgram is a multi-LLM collaboration platform designed for teams. It acts as a unified workspace that aggregates 18+ AI models into a single interface. The platform features a persistent, shared memory layer that connects conversations, documents, and code across all models and team members.

## Architecture and Infrastructure
### Model Aggregation
Playgram integrates multiple Large Language Models (LLMs) into one platform, allowing one-click switching between models without losing context.
- **Providers:** OpenAI (ChatGPT), Anthropic (Claude), Google (Gemini), xAI (Grok), DeepSeek, Qwen, Kimi.
- **Routing:** All requests, including those for open-source models like DeepSeek and Qwen, are processed through secure US-based infrastructure gateways.
- **Model Switching:** Users can switch models mid-conversation (e.g., draft with Claude, refine with Gemini) without restarting the chat.

### Unified Memory Layer
The "Memorygram" is a shared, persistent context layer.
- **Function:** Records conversations, uploads, and shared info. It eliminates the need to re-brief models.
- **Context Retrieval:** Uses smart memory algorithms and RAG to automatically scan Team, Project, and Personal memory layers to pull relevant background info.
- **Data Isolation:**
- **Team Memory:** Shared across the organization.
- **Project Memory:** Restricted to invited members.
- **Personal Memory:** Private to the individual user.

### Security and Compliance
- **Data Sovereignty:** Zero data is sent to foreign servers; all routing is US-based.
- **Training Policy:** Customer data is never used to train or improve any underlying AI models.
- **Encryption:** Enterprise-grade encryption in transit (TLS 1.2+) and at rest (AES-256).
- **Compliance:** SOC 2 Type II adherent infrastructure; suitable for finance, legal, and healthcare.

## Billing Logic and Credits
Playgram operates on a usage-based credit system combined with a subscription.

### Credit System Mechanics
- **Definition:** Credits are the internal currency. Costs vary by model complexity (e.g., GPT-5.2 costs more than GPT-5).
- **Consumption:** Deducted based on model selection, tool usage, and content processed.
- **Zero Balance:** If credits run out, paid models stop working. Free models (DeepSeek & Grok 4 Fast without web search) remain functional.
- **No Rate Limits:** There are no message caps (e.g., 40 messages/3 hours). Usage is limited only by the total credit pool.

### Rollover Policy
- **Monthly Plans:** Unused credits roll over to the next month (valid for one month). Max rollover equals the plan's monthly limit.
- **Annual Plans:** Issued as a large annual pool. No rollover to the next year.
- **Free Plans:** No rollover.

### Plan Changes and Refunds
- **Upgrades (Monthly):** Charged difference immediately; credit difference added immediately.
- **Upgrades (Annual):** Prorated charge; prorated credits added immediately.
- **Downgrades:** Apply at the start of the next billing cycle.
- **Refund Policy:** 30-day money-back guarantee. Canceling after 30 days retains access until the term ends (no refund).
- **Failed Payments:** 14-day grace period. Access remains for free models and previous rollover credits before suspension.

## Pricing and Tiers
Pricing is based on a credit pool shared by the team, not per-seat licensing.

### Free Plan
- **Cost:** $0 / month
- **Usage:** 2,000 Credits / month
- **Bonus:** Unlimited access to DeepSeek & Grok 4 Fast (no web search).
- **Seats:** Up to 3 users
- **Connectivity:** 1 MCP Connection

### Pro Plan
- **Target:** Small teams
- **Cost:** starts from $50 / month
- **Usage:** starts from 10,000 Credits / month
- **Bonus:** Unlimited access to DeepSeek & Grok 4 Fast (no web search).
- **Seats:** Unlimited
- **Connectivity:** 3 MCP Connections

### Enterprise Plan
- **Target:** Large organizations
- **Cost:** Custom
- **Features:** Unlimited users, SSO, Priority Support, Unlimited MCP Connections.

## Core Features
### Collaboration Tools
- **Shared Projects:** Collaborative workspaces where memory is shared among team members.
- **Analytics Dashboard:** Tracks adoption, identifies power users, and breaks down model popularity.
- **MCP Connections:** Support for Model Context Protocol (MCP) to connect external tools.

### Department Specific Capabilities
- **Product:** Feature spec generation, PRD creation, competitor analysis.
- **Engineering:** Code generation, security audits, technical documentation.
- **Marketing:** Content strategy and creation.
- **Sales & Ops:** Automated summaries, briefs, and data cleaning.